Privacy Policy

1. Introduction

PROKLİNİK SAĞLIK HİZMETLERİ SANAYİ VE DIŞ TİCARET A.Ş. ("Proklinik," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website ottobock.proklinik.com.tr.

This policy is prepared in accordance with the Turkish Personal Data Protection Law No. 6698 ("KVKK"), the EU General Data Protection Regulation ("GDPR") where applicable, and other relevant data protection regulations.

By using our website, you accept the data practices described in this policy. If you do not agree, please discontinue use of the site.

2. Data Controller

The data controller responsible for your personal data is:

3. Information We Collect

4. How We Use Your Information

We process your personal data for the following purposes:

• Responding to your inquiries and providing requested information about products and services
• Scheduling consultations and managing patient communications
• Fulfilling our contractual and pre-contractual obligations
• Improving our website and services through analytics
• Sending newsletters and marketing communications (only with your explicit consent)
• Protecting the website against fraud, spam, and abuse
• Complying with legal obligations under Turkish and applicable foreign law

5. Legal Basis for Processing

Under KVKK and GDPR, we process your personal data on the following legal grounds:

• Your explicit consent (for example: newsletter signup, marketing communications)
• The necessity of processing for the performance of a contract or pre-contractual steps you request
• Our legitimate interests in operating and securing the website
• Compliance with legal obligations

6. Cookies and Tracking Technologies

We use the following categories of cookies:

• Essential cookies: required for the website to function (for example: language preference, bot protection)
• Analytics cookies: help us understand how visitors use the site
• Marketing cookies: used to measure advertising effectiveness, including the Meta (Facebook) Pixel for ad delivery and conversion tracking

7. Third-Party Services

We work with the following service providers that may process your data on our behalf:

• Vercel Inc. (United States): website hosting infrastructure
• Cloudflare Inc. (United States): content delivery network, DNS, security services, and bot protection (Turnstile)
• Web3Forms: form submission backend that delivers form data to our email
• Meta Platforms Ireland Limited (Ireland): advertising delivery and conversion tracking via Meta Pixel
• Google LLC (United States): if Google Fonts or Google Analytics is loaded on a given page

8. Data Sharing

We do not sell your personal data. We share data only:

• With the service providers listed above, under contractual confidentiality obligations
• When required by law, court order, or a regulatory authority
• To protect our legal rights or the rights of others
• In the event of a merger, acquisition, or asset sale, with appropriate safeguards

9. International Data Transfers

Some of our service providers are located outside Türkiye, including in the European Union and the United States. When personal data is transferred internationally, we ensure appropriate safeguards in accordance with KVKK Article 9 and (where applicable) GDPR Chapter V, including standard contractual clauses and explicit consent where required.

10. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes set out in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Indicative retention periods:

• Contact and consultation form submissions: up to 3 years from the date of last interaction
• Newsletter subscribers: until you unsubscribe
• Website analytics: up to 26 months
• Cookies: as defined in each cookie's lifespan

11. Your Rights

Under KVKK Article 11 and (where applicable) GDPR, you have the right to:

• Learn whether your personal data is being processed
• Request information about how it has been processed
• Learn the purpose of processing and whether it is being used for that purpose
• Know the third parties to whom your data has been disclosed
• Request correction of incomplete or inaccurate data
• Request erasure or destruction of your data
• Request that corrections or erasures be notified to third parties
• Object to outcomes resulting from automated processing
• Claim compensation for damages arising from unlawful processing

To exercise these rights, contact us at [email protected]. We will respond within 30 days at the latest, as required by KVKK. You also have the right to lodge a complaint with the Turkish Personal Data Protection Authority (KVKK) at kvkk.gov.tr or, if applicable, with a supervisory authority in your country of residence.

12. Children's Privacy

Our website is intended for adults and healthcare professionals. We do not knowingly collect personal data from children under the age of 18 without the consent of a parent or legal guardian. If you believe a child has provided us with personal data, please contact us at [email protected] and we will take steps to delete it.

13. Data Security

We implement reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include HTTPS encryption, bot protection on forms, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Effective date" at the top. We encourage you to review this policy periodically.

15. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at: